Complaints – QLD

How to lodge a complaint

Any Complaints made against a Strata Manager of ALSSM can be lodged and addressed to the Complaints Manager, by any of the following means:

Post – PO Box 931 Beenleigh QLD 4207

What should be provided when a complaint is made?

The following materials should be provided with a complaint to enable the matter to be considered by Alssm complaints officer: Where the lodging party is an Owners Corporation, or its Executive Committee:
a. Name of the Strata Manager that the complaint is against.
b. Copy of the agenda and minutes of the meeting at which the Executive Committee or Owners Corporation resolved to submit the complaint.
c. Details of the clause/s or matter of the breached together with a brief description of the alleged breach or breaches.
d. Copy of any correspondence or other material reasonably required to allow the matters alleged in the complaint to be considered.
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